Hyatt Regency Hong Kong, Sha Tin

The hotel is generally very nice, and the location is excellent for me.

The facilities were very clean and I was in thenKing size room and bed was very comfortable and room cleaning exceptional. All room amenities very satisfactory and sustainable. TV :large but not too large a screen. Great to see water filter (as I'm from abroad and worried I would not take to water..it's happened before) Breakfast buffet was varied and high standard Hotel team were very welcoming and polite

The room was spacious, clean, and very comfortable. The breakfast was excellent, offering a wide variety of options. The staff were friendly and helpful. The Wi-Fi speed was good and I didn't have any problem.

I’ve stayed here many times, and this visit was just as pleasant as always. The staff are friendly, and the rooms are consistently clean. I really appreciate the location—it's outside the crowded areas, which makes it peaceful and relaxing. However, there are a couple of things to note. The check-in process could be improved, as there are usually only two or three staff handling check-ins, which often leads to long queues. Additionally, rooms of the same type can have different layouts and sizes, so the experience might vary depending on the room you’re assigned. Despite these minor issues, I’ll definitely come back again!

I have stayed at this hotel a few times. The rooms, staff service, and facilities were always good. However, this time I was very disappointed. It started with the reservation. I sent a message to the hotel to reserve a table at the restaurant a week before my arrival, but I received no response. Eventually, I had to call them from overseas the day before I arrived to make the reservation myself. Luckily, I was able to secure a table, but I couldn’t preorder their signature dish. Fortunately, the front desk staff helped arrange this for me, but I still found their communication to be inefficient. Regarding the room, I have stayed here many times and always booked the same room category. However, this time the room was very small—about half the size of the usual room—yet I still paid a similar price. Since I was only staying for two nights, I didn’t request a room change. Lastly, the shower didn’t drain properly after use, leaving a pool of water in the shower area. This issue needs to be fixed.